FREQUENTLY ASKED QUESTIONS

What if there’s a mistake by me in providing the correct measurements?

SHAHZEB SAEED will not be responsible in wrong/in-correct measurements confirmed while placing your order.

What if the article ordered by me is not stitched as per MEASUREMENT provided by ME?

We will offer you a FULL REFUND or will make you another article as per your wish.

My size is not matching the SIZE CHART? What should I do then?

No worries at all. We are EXPERTS in Custom-Made Tailoring. Our customer service reps will be more than willing to help you in giving you the PERFECT FIT. For Custom-Made queries, simply contact us at 0345-890-6000 (Mon-Sat 10 AM to 6 PM)

Do you charge extra for XL or XXL sizes?

Yes, we do charge EXTRA as more fabric & effort is required:

Shirts

XL – Rs.250 extra per shirt

XXL – Rs. 500 extra per shirt

Shalwar Kameez

XL – Rs.250 extra per shirt

XXL – Rs. 500 extra per shirt

How Do I Measure for a Perfect Fitting Shirts?

There are 3 ways to measure:

  1. Shirt Measurement Method – Measure Your Best Fitting Shirt
  2. Body Measurement Method – Measure Your Body
  3. Select From our Standard-Sized Shirts

How Do I know which size is Perfect for me?

Simply look at the following basic measurements:

  1. Neck (in inches)
  2. Chest (in inches)
  3. Waist (in inches)
  4. Sleeves(in inches)

You should choose the size that you feel is close the Size Chart that we have provided on our website product page. Please note that all types of Size Charts are available on our website. In case of any confusion, feel free to contact our Customer Service Reps at 0345-890-6000 (Mon-Sat 10 AM to 6 PM)

What is BESPOKE?

BESPOKE is an English term for CUSTOM-MADE, meaning stitched to one’s body size or measurements. At SHAHZEB SAEED we take pride in stitching the Perfect Fitting Bespoke Shirts & Shalwar Suits. Following is the total time it takes for an average order to be processed/stitched at our factory:

 

  1. Custom-Made Shirt: 7 – 10 working days
  2. Shalwar Kameez Suit: 7 – 10 working days
  3. Trouser Stitching – Coming Soon

I’m worried about Size and Stuff?

We offer no-questions asked Return Policy if you are not satisfied with the size and stuff

What is the origin of the Fabric?

Fabric is pure Egyptian cotton made in Malaysia, Thailand & China. We call it Egyptian Cotton, because the raw yarn is imported from Egypt, known for its softness and durability. The weaving and finishing is done in the parent country only.

Do you offer Fabric Quality Guarantee?

Yes, we offer 7 day Return/Exchange policy to our customers if the following holds true:

  1. Color bleeding on Fabric
  2. Spots or holes on Fabric

Which type of Products CANNOT be Returned/Exchanged?

  1. Worn
  2. Washed
  3. Without Original Barcode
  4. Custom-Made Orders (BESPOKE)

Can I OPEN my Parcel upon delivery?

Unfortunately, you cannot OPEN the parcel on delivery. You can only OPEN the parcel once you handover the CASH to TCS riders.

For your ease, we offer 7 day Return Policy. See Return & Exchange guide for more conditions.

https://www.shahzebsaeed.com/returns-exchanges-policy/

Can I track my Parcel?

Yes you can. Here is the link to track STATUS of your parcel:

http://www.tcscouriers.com/pk/tracking/Default.aspx?TrackBy=ReferenceNumber

Which Courier Service Do You Use? And How Much Time do they take to deliver?

We Use TCS Couriers. They deliver in 1-2 business days as soon as consignment number is generated.

How am I supposed to send Payments to You?

Yes you can deposit payment into our OFFICIAL bank account.

Account Title: Shahzeb Saeed Menswear.

Account Number: 01-1609422-01

Bank Name: Standard Chartered Bank

IBAN Account No: PK39SCBL0000001160942201

Branch Code: 22

Branch Name: Garden M.A. Jinnah Road Branch

Do you offer International Shipping? Is it FREE?

Yes, we do offer International Shipping but it is NOT free. Standard courier charges have to borne by you as agreed during time of sale. Both Order Amount + Courier Charges will be paid in ADVANCE by YOU.

How many cities do you cover in Pakistan?

Almost the entire Pakistan. However, to check whether your city or town comes in the coverage area, simply visit www.tcscouriers.com/pk

Is Delivery completely FREE?

No. Delivery is only FREE on orders above Rs. 1500 or more

Where are your Outlets?

Currently, we have 2 retail stores in Karachi only.

SAIMA SQUARE ONE MALL STORE

Address:
Shop UG4 Saima Square One Mall,
Gulistan-e-Johar, Karachi.

Timings:
Monday To Thrusday : 2:00PM – 9:00PM
Friday : 3Pm – 9:00PM
Saturday : 2:00PM – 9:00PM
Telephone # 021-34831333

OCEAN MALL STORE

Address:
Shop 136 & 136 A,First Floor,
Ocean Mall,  Block-9, Near Two Swords,
Clifton, Karachi.

Timings:
Monday To Thrusday : 12PM – 10PM
Friday : 3Pm – 12PM
Saturday & Sunday : 12PM – 12PM
PHONE # +9221-35141030 & 021-35166568

If you are residing outside Karachi, you can shop online at our website www.shahzebsaeed.com. We offer FREE cash on delivery on orders above Rs. 1500 anywhere in Pakistan.

How will I know that my order is received?

You will always receive a CONFIRMATION CALL from our representative.

How do I Place an order?

  1. Select the desired product size and fitting option
  2. Click on BUY NOW
  3. Select PROCEED TO CHECKOUT if you wish to buy only one product
  4. Enter your Personal Details like Name, Address, Mobile Number
  5. Click on PLACE ORDER to confirm. You will receive a THANKYOU acknowledgement

If you are unable to place an order through the above-mentioned process, simply do the following:

  1. Call our Customer Service Reps at 0345-890-6000 (Mon-Sat 10 AM to 6 PM)
  2. Whatsapp the desired product picture/screenshot at 0345-890-6000
  3. Email the desired product picture/screenshot at 0345-890-6000 at customercare@shahzebsaeed.com

CALL THE CUSTOMER SUPPORT

0345-8906000